Frequently Asked Questions

Within the medical networks AETNA and CVS, you will not have to pay for any consultation by yourself. Most providers want to verify eligibility and benefits prior to the consultations, so they will most likely reach out to Global Excel. The eligibility of a member (dates of coverage) can be requested by the provider via the AETNA internal research tool. Please contact Global Excel for any questions regarding covered treatments.

Using the smart search field, enter the provider name, specialty, procedure or condition along with the zip code or city and state, and click search. When prompted to select an AETNA plan, select passport to Healthcare Primary PPO Network, and click continue to view your results.

Find a Participating AETNA Medical Provider
Find a CVS Pharmacy
Find a DenteMax Dentist

Using the smart search field, enter the provider name, specialty, procedure or condition along with the zip code or city and state, and click search. When prompted to select an AETNA plan, select passport to Healthcare Primary PPO Network, and click continue to view your results.

Please call us so that we can clarify this with the provider. Most treatments do not require any co-pay, so the provider should not be requesting this.

Sometimes, health care providers choose to send a copy of the bill with the details of the service performed, directly to you, before it has reached our partner for payment. In this case, and especially if you receive a reminder of an unpaid invoice, we recommend sending it to us as soon as possible, so we can contact the provider directly and avoid future misunderstandings.

In rare cases, it might even happen that a provider refuses to offer further treatments until outstanding invoices are paid.

If you are at a facility of the medical provider and need support, we kindly ask you to call us directly at 212-796-4197 at any time, so that we can immediately send a verification of benefits so that you will not have to pay the invoice. In case a provider asks you to settle the invoice directly, please do not pay without consulting us first.

Please ask the provider to call the number indicated on your card under provider services, or call us yourself directly. We will be able to help the provider locate the correct information.

In rare cases, it might even happen that a provider refuses to offer further treatments until outstanding invoices are paid.

If you are at a facility of the medical provider and need support, we kindly ask you to call us directly at 212-796-4197 at any time, so that we can immediately send a verification of benefits so that you will not have to pay the invoice. In case a provider asks you to settle the invoice directly, please do not pay without consulting us first.

A co-pay is a dollar amount that insured Members must pay up front before being seen for a consultation (PCP, Specialist, Urgent Care and ER).

A deductible is a dollar amount that insured Members must satisfy before their policy will start covering them. Only covered services will apply towards the deductible.

The co-insurance is a percentage (i.e. 10 %) the insured Members would be responsible to pay after the Insurance has paid their portion of the bill (90 %).

PPO stands for Preferred Provider Organization. If you have a PPO plan you do not need a referral to see a Specialist and you may have different benefit levels for out of network providers.

No, because you have a PPO plan.

An Urgent Care Center is a walk-in clinic where you can see a Primary Care Physician without an appointment. Urgent Care Centers are convenient because they are usually open early in the morning until late in the evening, and often on weekends. Urgent Care Centers may also be equipped to perform X-rays and/or CT scans. Please note that specialists (cardiologist, ENT, GI, etc.) are not available through Urgent Care Centers.

Inform them you have a PPO plan and provide them the contact info that appears on your insurance ID card so they can get in contact with us and we will verify eligibility and benefits.

Any services considered invasive such as outpatient surgeries, hospital admissions, treatment of a catastrophic diagnosis, specialty drugs and injections. Please always verify with your insurance as there may be additional services requiring a prior-authorization based on the type of policy you have.

You can as you have a PPO plan, however check with your insurance to confirm the benefits for going out of network as they may be different than your in network benefits.

You only need to notify us if you are going to have a service that requires a prior authorization. Always provide your insurance ID care to your healthcare provider so they may call us for any questions about your benefits.

It is very common that providers send a bill to patients instead of the insurance even though they had your insurance information. Do not panic. Contact us so we may review a copy of the bill.

Contact us to verify your out of networks benefits and we can also assist you in finding an alternative, in-network provider.

Android

From Desktop

Here’s a step-by-step guide to add a wallet pass to an Android phone starting from receiving an email:

  1. Receive Email: Locate the email containing the link for the Wallet Health ID Pass.
  2. Open the Email: Find and click on the link for the Wallet Health ID Pass. Complete the Captcha to generate the QR code. Look for any instructions or message accompanying the QR code.
  3. Download a QR Code Scanner (if needed): If your Android device doesn’t have a built-in QR code scanner, you may need to download a QR code scanning app from the Google Play Store.
  4. Scan the QR Code: Use your device’s built-in QR code scanner or the one you’ve downloaded to scan the QR code generated in the previous step. Simply open the scanner app and point your device’s camera at the QR code until it’s recognized.
  5. Open the Link: After scanning the QR code, your device should recognize it as a new link. Tap on the prompt to open the new link associated with the QR code.
  6. Download Wallet Pass: The link will direct you to a webpage where you can download the wallet pass associated with the QR code. Tap on the download button or follow any on-screen instructions to proceed.
  7. Add to Wallet: Once the wallet pass has been downloaded, your device may prompt you to add it to your wallet app. If you don’t have a wallet app installed, you may need to download one from the Google Play Store.
  8. Open Wallet App: If you already have a wallet app installed, open it on your Android device. If not, download and install one from the Google Play Store and repeat the steps above.
  9. Import Wallet Pass: Within the wallet app, look for an option to import or add a new pass. This option may be located in the settings or main menu of the app. Tap on it to proceed.
  10. Confirm Import: Once you’ve selected the wallet pass, your device may ask for confirmation to import it into your wallet app. Confirm the action to complete the process.
  11. Access Your Wallet Pass: After successfully importing the wallet pass, it should now be visible within your wallet app. You can access it anytime from the wallet app to view its details (front and back) or use it as needed.

Android

Directly from Android

Here’s a step-by-step guide to add a wallet pass directly from an Android device

  1. Receive Email:  Locate the email containing the link for the Wallet Health ID Pass to add a pass to your wallet.
  2. Open the Email:  Find and click on the link for the Wallet Health ID Pass. Complete the Captcha to begin downloading your card.
  3. Download Wallet Pass: The link will take you to a webpage where you can download the pass directly onto your device. Tap on the download button or follow any on-screen instructions to proceed with the download.
  4. Add to Wallet: Once the wallet pass has been downloaded, your device may prompt you to add it to your wallet app. If you don’t have a wallet app installed, you may need to download one from the Google Play Store.
  5. Open Wallet App: If you already have a wallet app installed, open it on your Android device. If not, download and install one from the Google Play Store and repeat the steps above.
  6. Import Wallet Pass: Within the wallet app, look for an option to import or add a new pass. This option may be located in the settings or main menu of the app. Tap on it to proceed.
  7. Confirm Import: Once you’ve selected the wallet pass, your device may ask for confirmation to import it into your wallet app. Confirm the action to complete the process.
  8. Access Your Wallet Pass: After successfully importing the wallet pass, it should now be visible within your wallet app. You can access it anytime from the wallet app to view its details (front and back) or use it as needed.

iPhone

From Desktop

Here’s a step-by-step guide to add a wallet pass to an IOS device starting from receiving an email:

  1. Receive Email: Locate the email containing the link for the Wallet Health ID Pass.
  2. Open the Email: Find and click on the link for the Wallet Health ID Pass. Complete the Captcha to generate the QR code. Look for any instructions or message accompanying the QR code.
  3. Scan QR Code: Open the IOS device camera app and scan the QR code. Once the QR code is properly aligned and recognized, the Wallet app will automatically process it and produce a preview.
  4. Tap Add Button: Once the preview is shown, there should be an “Add” button located in the top right corner. Click the Add button to finalize adding pass to the Apple Wallet.
  5. Confirmation: Open the Apple Wallet to confirm it was successfully added
  6. Access Pass in Wallet: After successfully importing the wallet pass, it should now be visible within your wallet app. You can access it anytime from the wallet app to view its details (front and back) or use it as needed.

iPhone

Directly from IOS Device

Here’s a step-by-step guide to add a wallet pass directly from an IOS device

  1. Receive Email:  Locate the email containing the link for the Wallet Health ID Pass to add a pass to your wallet.
  2. Open the Email:  Find and click on the link for the Wallet Health ID Pass. Complete the Captcha to begin downloading your card.
  3. Review Pass: Upon opening the link in the Wallet app, there will be a preview of the pass.
  4. Tap Add Button: Once the preview is shown, there should be an “Add” button located in the top right corner. Click the Add button to finalize adding pass to the Apple Wallet.
  5. Confirmation: Open the Apple Wallet to confirm it was successfully added
  6. Access Pass in Wallet: After successfully importing the wallet pass, it should now be visible within your wallet app. You can access it anytime from the wallet app to view its details (front and back) or use it as needed.

Within the medical networks AETNA and CVS, you will not have to pay for any consultation by yourself. Most providers want to verify eligibility and benefits prior to the consultations, so they will most likely reach out to Global Excel. The eligibility of a member (dates of coverage) can be requested by the provider via the AETNA internal research tool. Please contact Global Excel for any questions regarding covered treatments.

Using the smart search field, enter the provider name, specialty, procedure or condition along with the zip code or city and state, and click search. When prompted to select an AETNA plan, select passport to Healthcare Primary PPO Network, and click continue to view your results.

Find a Participating AETNA Medical Provider
Find a CVS Pharmacy
Find a DenteMax Dentist

Using the smart search field, enter the provider name, specialty, procedure or condition along with the zip code or city and state, and click search. When prompted to select an AETNA plan, select passport to Healthcare Primary PPO Network, and click continue to view your results.

Please call us so that we can clarify this with the provider. Most treatments do not require any co-pay, so the provider should not be requesting this.

Sometimes, health care providers choose to send a copy of the bill with the details of the service performed, directly to you, before it has reached our partner for payment. In this case, and especially if you receive a reminder of an unpaid invoice, we recommend sending it to us as soon as possible, so we can contact the provider directly and avoid future misunderstandings.

In rare cases, it might even happen that a provider refuses to offer further treatments until outstanding invoices are paid.

If you are at a facility of the medical provider and need support, we kindly ask you to call us directly at 212-796-4197 at any time, so that we can immediately send a verification of benefits so that you will not have to pay the invoice. In case a provider asks you to settle the invoice directly, please do not pay without consulting us first.

Please ask the provider to call the number indicated on your card under provider services, or call us yourself directly. We will be able to help the provider locate the correct information.

A co-pay is a dollar amount that insured Members must pay up front before being seen for a consultation (PCP, Specialist, Urgent Care and ER).

A deductible is a dollar amount that insured Members must satisfy before their policy will start covering them. Only covered services will apply towards the deductible.

The co-insurance is a percentage (i.e. 10 %) the insured Members would be responsible to pay after the Insurance has paid their portion of the bill (90 %).

PPO stands for Preferred Provider Organization. If you have a PPO plan you do not need a referral to see a Specialist and you may have different benefit levels for out of network providers.
No, because you have a PPO plan.
An Urgent Care Center is a walk-in clinic where you can see a Primary Care Physician without an appointment. Urgent Care Centers are convenient because they are usually open early in the morning until late in the evening, and often on weekends. Urgent Care Centers may also be equipped to perform X-rays and/or CT scans. Please note that specialists (cardiologist, ENT, GI, etc.) are not available through Urgent Care Centers.
Inform them you have a PPO plan and provide them the contact info that appears on your insurance ID card so they can get in contact with us and we will verify eligibility and benefits.
Any services considered invasive such as outpatient surgeries, hospital admissions, treatment of a catastrophic diagnosis, specialty drugs and injections. Please always verify with your insurance as there may be additional services requiring a prior-authorization based on the type of policy you have.
You can as you have a PPO plan, however check with your insurance to confirm the benefits for going out of network as they may be different than your in network benefits.
You only need to notify us if you are going to have a service that requires a prior authorization. Always provide your insurance ID care to your healthcare provider so they may call us for any questions about your benefits.
It is very common that providers send a bill to patients instead of the insurance even though they had your insurance information. Do not panic. Contact us so we may review a copy of the bill.
Contact us to verify your out of networks benefits and we can also assist you in finding an alternative, in-network provider.